Shipping Policy

At Astriva, we strive to deliver your products in the best condition and within the promised time frame. Please read our shipping policy carefully before placing your order.

1. Sample Delivery Cost

All sample dispatch and delivery costs are completely Free for the client (subject to size limitations listed in our Refund Policy).

2. Tile & Material Transport

Purchase of any tiles or materials will be charged as per actuals of local transport or third-party application-based transport providers (such as Porter, Uncle Delivery, or equivalent local freight carriers).

Shipping Timelines

Each product has a specific shipping timeline, which is clearly mentioned in its product details section. Dispatch times vary based on the tile type, finish, and custom cutting required:

• Standard in-stock tiles: Dispatched within 1–2 business days.
• Custom finished, honed, or imported tiles: May take up to 15–20 business days.

These timelines are product-specific and noted clearly on their respective catalog pages.

Product Unavailability or Delay

In rare cases where a product is temporarily backordered and expected to arrive in 7–15 days, our team will contact you. You will be provided with two options:

• Wait for the item to be back in stock and shipped after the delay period.
• Request an immediate full refund if you do not wish to wait.

Refund for Unavailable Products

If a product is found to be completely unavailable or discontinued, a 100% refund will be automatically initiated to your original payment method.

Please note that refunds may take up to 20 business days to reflect in your account, depending on your bank or credit card provider.