Shipping Policy

Astriva lists the dispatch time for each product on its product page. Check that time and the transport charges before you order.

Sample delivery

We do not charge for sample dispatch or delivery. Sample size and 24-hour terms are in our Refund & Return Policy.

Tile and material transport

We charge the actual local transport cost for purchased tiles and materials. This includes transport booked through a delivery service such as Porter or Uncle Delivery when used for your order.

Dispatch times

Dispatch time depends on the product. Some items dispatch within 1–2 business days. Others can take up to 15–20 business days. Check the product page for the applicable time.

Temporary unavailability

If an item is temporarily unavailable and we expect it within 7–15 days, our team will contact you by email. You can wait for the item to return or request a full refund.

Items we cannot supply

If an item is completely unavailable, we will start a 100% refund to your original payment method. Depending on your bank or payment provider, the refund can take up to 20 business days to appear in your account. See our Refund & Return Policy for other refund terms.

Need help?

For shipping questions, email astriva.surfaces@gmail.com.